{"id":90,"date":"2025-12-11T20:11:03","date_gmt":"2025-12-11T20:11:03","guid":{"rendered":"http:\/\/13.212.110.36\/?page_id=90"},"modified":"2026-03-05T14:13:12","modified_gmt":"2026-03-05T14:13:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.dental-portal.nova-grp.co\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-essential-blocks-wrapper alignfull  root-eb-wrapper-59ywu6m\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-59ywu6m \"><div class=\"eb-wrapper-outer eb-wrapper-59ywu6m\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-j0j6ay1\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-j0j6ay1 eb_animation eb___animated eb___slideInUp\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-j0j6ay1 button-1 undefined\" data-id=\"eb-advance-heading-j0j6ay1\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">FAQ<\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-s971zlb\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-s971zlb eb_animation eb___animated eb___slideInUp\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-s971zlb button-1 undefined\" data-id=\"eb-advance-heading-s971zlb\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">NOVA<\/span><\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-wrapper alignfull  root-eb-wrapper-x96u5gu\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-x96u5gu \"><div class=\"eb-wrapper-outer eb-wrapper-x96u5gu\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-accordion  root-eb-accordion-uqbst\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-uqbst eb_animation eb___animated eb___slideInLeft\"><div class=\"eb-accordion-container eb-accordion-uqbst\" data-accordion-type=\"accordion\" data-tab-icon=\"dashicons-plus-alt2\" data-expanded-icon=\"dashicons-minus\" data-transition-duration=\"500\"><div class=\"eb-accordion-inner\">\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-jbbes eb-accordion-wrapper\" data-clickable=\"true\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">What is Nova Dent?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Nova Dent is a cloud-based dental software designed to streamline clinic management, from appointments and patient records to billing, inventory, and analytics. It is built by dental professionals and IT developers for real clinical workflows.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-xfxnw eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">How secure is my clinic data on Nova Dent?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Your data is hosted on a private AWS cloud platform with full encryption, daily backups, and role-based access control. Only authorized users can access your clinic\u2019s information.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-7e36t eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Can I access Nova Dent from multiple devices?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Yes, Nova Dent is fully cloud-based, so you can access your clinic dashboard from any computer, tablet, or phone, anytime, anywhere.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-d23yb eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Does Nova Dent work for multiple clinic?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Absolutely, Nova Dent supports multi-location clinics. Doctors can access multiple clinics with one account, and clinic owners can manage all branches in one dashboard.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-n7j4u eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Do I need to install any software?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">No installation is needed. Nova Dent runs directly through your web browser, just log in and start managing your clinic immediately.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-tn27b eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">What happens if my internet is slow?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Nova Dent is optimized for Myanmar\u2019s average internet speed (3G) without VPN. Even with slower connections, the dashboard and patient pages load efficiently.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-xjbzy eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Is there an extra fee for storage?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">No, all data storage including patient records, images, prescriptions, and reports, is fully included in every packages at no extra cost.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-j966x eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Can I customize features for my clinic?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Yes, the Enterprise Package allows full customization based on your workflow, including special modules, extra reporting, and custom permissions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-0g8bg eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Do you provide training and support?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Yes, we offer onboarding, training videos, user manuals, and direct support via Facebook, email, phone, or online chat to ensure your team uses Nova Dent confidently.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-mm1xf eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-uqbst\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-uqbst\"><span class=\"dashicon dashicons dashicons-plus-alt2 eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-uqbst\"><h3 class=\"eb-accordion-title\">Can my staff have different permission levels?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-uqbst\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">Yes, Nova Dent includes role-based access control, allowing you to create different permission levels for doctors, assistants, admin staff, and clinic owners to prevent internal data leakage.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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